Welcome to Sukoon. By visiting our website, browsing our content, or purchasing our products, you agree to be bound by the following Terms & Conditions. These terms are designed to ensure clarity, fairness, and transparency in our relationship with you. Please read them carefully before making a purchase.
Sukoon products are designed as refill-only daily care essentials for body and home.
All ingredients are clearly disclosed on product packaging and on the website. Customers are encouraged to review this information before use.
While our formulas are created with high-quality plant-based ingredients, reactions can vary from person to person. If you experience irritation or discomfort, discontinue use immediately and consult a healthcare professional.
Products are intended for external use only and should be stored in a cool, dry place away from direct sunlight.
All product prices are listed in Singapore Dollars (SGD) unless otherwise specified.
Prices may be adjusted from time to time without prior notice.
We accept payment via major credit and debit cards, as well as other secure payment gateways displayed at checkout.
Orders are considered confirmed only when payment has been successfully processed. You will receive an email confirmation once your order is placed.
We ship both locally within Singapore and internationally, subject to destination-specific availability.
Shipping costs and estimated delivery times are displayed at checkout and detailed in our Shipping & Returns Policy.
While we make every effort to ensure timely delivery, Sukoon is not responsible for delays caused by courier services, customs, or events outside of our control.
Risk of loss and title for products pass to you upon delivery by the carrier.
We accept returns of unopened, unused products within 7 days of receipt. Products must be returned in their original packaging and condition.
Refunds will be processed to the original payment method after inspection of the returned items. Shipping fees are non-refundable.
Exchanges may be offered if you receive a product that is damaged or defective. Please contact our customer care team within 48 hours of delivery to report the issue.
For detailed instructions, please refer to our Shipping & Returns Policy.
Subscription services provide recurring delivery of selected Sukoon products according to the cycle you choose.
Payments are automatically charged at the beginning of each billing cycle.
You may pause, modify, or cancel your subscription at any time prior to your next billing date by accessing your account settings.
Failure to update payment details may result in suspension or cancellation of your subscription.
All content on this website — including but not limited to text, images, graphics, product designs, logos, and overall brand identity — is the property of Sukoon unless otherwise credited.
Unauthorized use, reproduction, modification, or distribution of our intellectual property is strictly prohibited.
Sukoon products are carefully developed to meet safety and quality standards, but no guarantee can be made against individual reactions.
To the fullest extent permitted by law, Sukoon shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability for any claim shall not exceed the amount paid for the product in question.
Your privacy is important to us. Personal information provided during purchase or account creation is collected, processed, and stored in accordance with our Privacy Policy.
We do not sell or disclose your personal data to third parties, except as required by law or to facilitate essential services such as payment and delivery.
By using Sukoon’s website, you agree not to engage in fraudulent activity, misuse of content, or any conduct that may disrupt or damage the website.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
From time to time, Sukoon may provide links to third-party websites or services for your convenience.
Sukoon is not responsible for the content, privacy practices, or accuracy of information on external websites. Accessing third-party services is at your own risk.
Sukoon reserves the right to update or modify these Terms & Conditions at any time without prior notice.
The version published on our website at the time of your order will apply to your purchase.
These Terms & Conditions are governed by the laws of Singapore.
Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts of Singapore.
